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Terms and Conditions

The following Terms and Conditions apply to all existing and future web development and design services provided by me, Michael Reading (trading as Hello Design) to the client.


It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of my services implies that you have read and accepted these terms and conditions.

Project Charges

All projects are quoted on a fixed-cost basis. Any extra work required beyond the initial project specification will always be discussed with the client and extra costs agreed before proceeding. Hello Design is not VAT registered, so VAT is not applicable.

Clients agree to pay an up-front deposit payment (usually 50%) for larger projects where requested, with the remainder of the agreed fee invoiced at intervals specified in the project brief.

Standard charging intervals for website projects are;

  • Initial Payment (50%) to begin project process
  • Final Payment (50%) to be invoiced and paid before site launch.

Hello Design reserves the right to withhold a website’s launch or supply of final artwork for projects until final payment is made in full.

Unless otherwise stated, quotes include time for 1 initial meeting and a final training session as required. Hello Design reserves the right to charge extra for any further external meetings that may be required, depending on distance travelled and duration.

Upon launch of any website project, a period of 14 days from live date is allowed for any reasonable final corrections or snagging that may be required to be addressed. Beyond this term, required changes are charged at standard rate.

Content Supply

Unless otherwise stated, it is assumed that the client will supply all relevant content and imagery in a usable format.

Hello Design reserves the right to invoice for part or all of a final project cost for any completed work if there is a delay in supply of relevant content of greater than 28 days.

Hosting Services

Where hosting is not quoted/provided by Hello Design, it is assumed the client will provide a suitable service, and all relevant access details. Hello Design is not responsible for any technical issues that may arise due to issues with client supplied hosting accounts, including performance, email issues or site/server uptime. Hello Design reserves the right to invoice as required for any technical support work required for external hosting.

Project Timescales

Project timescales are given as a best-guess estimate based on the work required and allowing for natural delays in the process. Hello Design reserves the right to invoice for all or part of any outstanding project fees if any delay over 28 days is caused by the client, for whatever reason.

Search Engine Performance

All websites are built to match current best practice for Search Engine Optimisation, however no guarantee of placement/performance is given or implied.

Ownership and Copyright

Upon final payment, all ownership and copyright privileges for imagery, content or code is passed to the client. Hello Design reserves the right to display completed works for portfolio purposes where possible, and to re-user created code as necessary.